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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Model high standards of performance and behaviour
   • Positive performance and behaviours that meet organisational standards are employed
   • Performance and behaviour that serve as a positive role model for others are displayed
   • Work/performance plans are implemented in accordance with organisational goals and objectives
2. Enhance organisational image
   • Organisational standards and values are followed
   • Standards and values considered to be damaging to the organisation are questioned through established communication channels
   • Personal performance is monitored to ensure integrity and credibility are displayed in interactions with others
3. Contribute to organisational decisions
   • Information relevant to issue/s under consideration is provided when requested
   • Active participation in decision-making processes is demonstrated
   • Options are examined, associated risks are assessed and preferred course/s of action are recommended based on experience and knowledge
   • Agreed decisions are implemented in cooperation with relevant individuals and teams
   • Organisational feedback processes are used to inform the organisation of the impact of agreed decisions

Required Skills

This section describes the knowledge and skills required for this unit

Required knowledge

Formal and informal feedback processes

Leadership styles and concepts

Organisational standards and values

Theory of individual and group behaviour

Required skills

Make decisions based on analysis of evidence

Represent the organisation

Show good judgement and follow through

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements Performance Criteria Required Skills Required Knowledge and include required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement Assessment must include exercises that demonstrate competent performance of the following in a range of situations articulating organisational values and expectations of behaviour applying positive behaviours
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts Resources for assessment include access to a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor an appropriate range of relevant operational situations in the workplace In both real and simulated environments access is required to relevant and appropriate materials and equipment and applicable documentation including workplace procedures regulations codes of practice and operation manuals
Method of assessment	As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests Practical assessment must occur through activities in an appropriately simulated environment andor in an appropriate range of situations in the workplace

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Not applicable.

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